LEGAL AND STATUTORY REQUIREMENTS

1. Introduction

This manual outlines the framework for service operations at Water Pint Pvt Ltd, including processes, standards, and responsibilities involved in delivering consistent, high-quality customer support and maintenance services

2. Service Organization

The service team consists of:

• Service Engineers
• Service Manager
• Spare Parts Coordinator
• Customer Support Executive

3. Service Process Flow

• Customer raises complaint/request
• Ticket is logged and assigned
• Service engineer visits the site
• Diagnosis and resolution
• Service report submission
• Follow-up and closure

4. Service Coverage

• Onsite support (within 24-48 hrs based on urgency)
• Breakdown & Preventive Maintenance
• AMC and Warranty Services
• Spare Parts Delivery
• Remote Support for minor troubleshooting

5. Documentation

Service reports and checklists are to be maintained for every visit. These documents include:

• Customer details
• Date & time of visit
• Nature of problem
• Actions taken
• Customer feedback/signature